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Transforming an operational organization is not just about launching projects.
The Challenge
The real challenge is to coordinate, steer and anchor the transformation into daily execution.
As part of a vast operations transformation program for a major player in the water and environmental services sector, the goal was ambitious: generate more than €60M in operational gains while modernizing tools, processes, and contract steering.
INUO Performance stepped in to structure and steer the program's nationwide deployment.
The Methodology
Our work covered several key dimensions:
- Structuring governance and steering - Set-up of multi-level governance, tracking of interdependencies, risk management, and coordination of stakeholders at national and regional level.
- Industrializing operations - Redesign and harmonization of business processes, support for automation projects, and improvement of field steering tools.
- Deploying measurable performance - Construction of multi-level reporting, definition of operational KPIs, and close tracking of deployments to steer real gains in the field.
- Supporting the change - Program communication, manager kits, transformation seminars, and coordination of change management actions.
The Results
- Recurring manual tasks significantly reduced across operations.
- Measured performance gains on field interventions.
- Full visibility on contractual obligations and compliance status.
- Several dozen deployments coordinated across the national network.
- Program structured and steered centrally at national scale.
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