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Infrastructure
Structuring a € Multimillions Nationwide Operations Transformation for a Water & Environmental Services Group
A vast operations transformation program for a major player in the water and environmental services sector, targeting more than €10M in operational gains.
The Challenge
Transforming an operational organization is not just about launching projects. The real challenge is to coordinate, steer and anchor the transformation into daily execution. The goal was ambitious: generate more than €10M+ in operational gains in 12 months.
The Methodology
- Structuring governance and steering: set-up of multi-level governance, tracking of interdependencies, risk management, and coordination of stakeholders at national and regional level.
- Industrializing operations: redesign and harmonization of business processes, support for automation projects, and improvement of field steering tools.
- Deploying measurable performance: construction of multi-level reporting, definition of operational KPIs, and close tracking of deployments to steer real gains in the field.
- Supporting the change: program communication, manager kits, transformation seminars, and coordination of change management actions.
The Results
- Significant reduction in recurring manual tasks.
- Measured performance gains on field interventions.
- Full visibility on contractual obligations and compliance.
- Several dozen operational deployments coordinated across the network.
- Program structured and steered at national scale.
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