Global Utility – Performance Improvement

The Challenge

A major French water management company, was operating underrestrictive bank covenants constraining its growth. The programme neededto deliver rapid, quantifiable EBITDA improvement to lift those covenantsand restore financial flexibility — covering contract management,scheduling, planning, execution, and performance reporting.

The Methodology

Lever 1: Standard times review - task harmonisation, frequency optimisation.
Lever 2: Scheduling & activity management — planning methods overhaul.
Lever 3: Performance management — tools, indicators, management rituals.
Contract modelling to improve control of community demands.
Capacity management with workload planning and smoothing mechanisms.
Reporting accuracy and performance indicator reliability established.

The Results

EBITDA delivered well above original budget, with the program directly enabling relief from restrictive bank covenants.
Common scheduling and planning standards deployed across operations, with continuous improvement routines running at site level.
Tools, KPIs, and management methods harmonized and anchored across all operational layers.
Bank covenants lifted, restoring full financial flexibility for investment and growth.

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