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Utilities and Energy
Global Utility – Operating Model Redesign
The Challenge
The Company required the declination and implementation of its group 2021–2024 operating model across Waste & Water operations. The programme had to translate the group's strategic vision into operational fundamentals —covering business segmentation, standard times, industrial maintenance, KPIs, and management rituals at every level.
The Methodology
- Operating model design — group vision translated to operational fundamentals.
- Gains translation — all levers quantified in € and/or FTE.
- Operating standards — segmentation, standard times, contract modelling.
- Industrial maintenance — traceability, curative rate control, CMMS.
- KPIs & rituals — 50+ indicators, cost matrix, single management tool.
- Performance management rituals deployed at every operational level.
The Results
- Group strategy converted into a common set of operating fundamentals, applied consistently across every business unit.
- Business segmented by operations, maintenance, and customer activity. Standard times defined and integrated into centralized planning.
- Full maintenance framework-built equipment traceability, control of unplanned interventions, and standard task libraries embedded in the maintenance management system.
- Complete KPI framework built, linking every operational indicator to its financial value and converting contract P&L targets into shop floor objectives.
- One management system across all sites, with structured problem solving and improvement routines run by operators themselves.
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