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Transportation
Framing and management of a performance program for transport operating activities
Design and implementation of new organization with performance cells for +150 subsidiaries of a major Urban Transport operator
The Challenge
- Gain operational and economic performance on actual contracts for this Public Transport Operator without renegociate with the Public Transport Authority
- Decline specific performance cells on the field but for +150 subsidiaries
- Measure and prove the operational and economic performance gained
The Methodology
- Framing and management of the deployments of the standardization of Operating methods
- Definition of the macro and micro processes of the Operations profession (Theoretical Construction and Operational Planning section)
- Definition of performance levers and Bcase
- Managing the deployment of associated tools and training
- Definition of the 5-year roadmap for the Group Operations Department
The Results
- +150 implemented with new performed processes
- +20% operational performance
- 100K€ incremental economic performance per subsidiary
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