Mining and Metals

Fertilizers - Volume Ramp-Up & Culture Transformation

The Challenge

A specialty minerals company was targeting a doubling of output within three years. The CEO needed to accelerate the volume ramp-up sustainably to ensure predictability of mining operations.

The Methodology

The approach focused on installing an operational efficiency program for volume ramp-up, with joint client/INUO teams focused on management operating system. They overhauled working practices across every part of mine operation. Critically, skills development and behavioral change were pivotal—the people training team was essential for sustainable volume uplift.

The transformation resulted in employees who were engaged, results-focused, and motivated, with best-in-class operating standards established.

The Results

  • Machine availability improved by 10 to 15 points
  • Absenteeism reduced by more than a quarter
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