Competitive Edge Restored

The Challenge

A waste collection, treatment and recycling company across 24 cities(9,000+ employees) faced intensifying competition from new market entrants and margin pressure from public authorities insisting on lower price per ton. The President wanted to double revenues while operating as efficiently as possible.

The Methodology

Detailed operational review across 9 sites - resource planning and cost analysis.
Management operating system design and installation (scheduling, SIC, OEE).
Cross-departmental alignment sessions to break silos.
Process overhaul across admin, sweeping, sorting and vehicle operations.
Maintenance supervisors trained on scheduling and close monitoring.
Daily reporting and KPI governance — third-party contract penalties enforced.

The Results

Management lacked the tools to plan and control resources. Units were run on averages, hiding inefficiencies. Administrative structures were oversized.
Overtime cut significantly across a workforce of several thousand through scheduling discipline and short interval control.
Administrative costs reduced by right-sizing structures to match actual business unit volumes.
Maintenance costs reduced through overhauled processes, improved scheduling, and closer activity monitoring.
Workforce shifted to a results driven culture within the first year, with continuous improvement embedded across long tenured teams.

Discuss on